I knew I was in for trouble when I signed up for DSL. I mean, DSL is notorious for being flaky and Verizon customer service is even better known for being a giant bag of crap. Still, for basically a third of the cost of cable internet, I felt that the $40 offset whatever headache I would get from spotty DSL.
And the service has been spotty. I've already grown accustomed to the fact that I can't actually upload large files anywhere because at some point the DSL is going to go down and my upload will fail.
This past weekend I was trying to transfer the first episode of that new USA show Psych to my girlfriend. Our first attempt was over AIM, which usually works ok. However, with DSL my uploads are capped at basically 16K a second and the file was nearly 700MB. So about 7 hours into the transfer it crapped out. Unfortunately, AIM decided it didn't want to resume the transfer where it left off.
So then I decided I'd try to upload the file to my website and have her download it from there. Again, about 5 hours into the transfer the DSL quits.
Ok, I understand that this can happen and uploading files over 300 MB just isn't going to happen. I can even live with that.
Then Monday night I'm sitting at home and I decide that I'd like to check something on the internet. Oh wait, even though I'm connected to my wireless router, there's no internet. I go check the DSL box and it's saying that no DSL connection is available.
Fine, the DSL is down randomly again. I can deal with that, I was expecting this.
Then last night I get home from work and the DSL is still down. This is starting to get annoying I think to myself. However, I really don't know if the DSL was down all day because I never checked it in the morning. I don't want to be a jackass and call unnecesarily (plus I didn't have the Verizon customer service number). So I do a bunch of things I know tech support will suggest. I reboot my computer, the wireless router, the DSL modem. I move it from one phone jack to another. I try a different phone line. Nothing works.
So I get up this morning and the DSL is still down. After I get into work, I look up the Verizon DSL support number and call them. After successfully navigating their crazy phone scheme I finally get to a person. As we go through this process of support I make a critical error, I accidentally let it slip that I'm not at home.
That was what the tech support lady was looking for, she instantly switches to "Oh we can't help you if you're not at home" mode. I do my best to try to convince her.
I eventually throw out this, "Well, let's say I'm at home, what steps would have me take?" line. For a second that actually seems to work. She's telling me that I should reboot my computer and DSL modem, make sure there are no other phones plugged in, move it to a different phone jack.
So I tell her that I've done all those things and then, unwilling to admit that it's a problem on her end she tells me "I'm sorry sir, you've got to call from home." At this point I know that the game is up. I'm going to have to call back and go through the entire process at home just so they can get the phone tech that is required to fix the service out at some point.
Well, at least I know already that I can resign myself to the internet not working for at least a couple more days.
Maybe that $40 a month more that Comcast would cost isn't looking so bad anymore.
P.S. Interesting face: when you google dsl hell you get a sponsored link of Verizon DSL. I think that's money well spent by them. I think I will click the link just to cost them a little bit more.